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Terms & Conditions

The ground rules for using Caremaxi

Caremaxi is a technology platform, not a healthcare provider. Before you book a consultation or order medication, here's exactly what that means for you.

Document Terms & Conditions

Effective 03 June 2026

By creating an account or booking a service on the Caremaxi app, you agree to the terms set out below.

In a medical emergency, do not use this app. Contact your local emergency services immediately.
01

Strict medical disclaimer

Medical

Caremaxi does not provide medical advice, diagnosis, or treatment. The app is a technology platform that connects users with independent healthcare practitioners and pharmacies. Any information provided on this app is for informational purposes only and is not a substitute for professional medical consultation.

Always seek the advice of your physician or other qualified health provider with any questions regarding a medical condition.

In a medical emergency, do not use this app. Contact your local emergency services immediately.
02

Role of the platform

Platform

Caremaxi acts solely as an intermediary technology platform. We do not practice medicine or pharmacy, nor do we employ the healthcare practitioners or pharmacists available through the app. The healthcare providers are independent professionals responsible for the medical advice and treatments they provide.

Caremaxi assumes no responsibility for the quality of medical advice, misdiagnosis, or adverse reactions to prescribed medications.

03

Practitioner & pharmacy vetting

Verification

While Caremaxi conducts initial credential and licensing checks on all practitioners and pharmacies operating on our platform, we do not guarantee the ongoing validity of their licenses. Users are encouraged to independently verify the credentials of the specific professionals they choose to consult.

04

Prescriptions & medication

Medication

The issuance of a prescription is at the sole professional discretion of the consulting healthcare practitioner. Using this app does not guarantee that a prescription will be written.

Caremaxi does not manufacture or dispense medications and cannot guarantee the availability, efficacy, or safety of any medication ordered through partner pharmacies.

05

Booking, cancellation & payments

Billing
Users agree to provide accurate and up-to-date payment information.
Appointments cancelled within 24 hours of the scheduled consultation may be subject to a cancellation fee of 5%.
No-shows will be charged the full consultation fee.
Refunds for medication are strictly governed by the policies of the dispensing pharmacy and local health regulations regarding the return of medical supplies.
06

Limitation of liability

Legal

To the maximum extent permitted by law, Caremaxi, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or medical damages arising out of your use of the app, reliance on information provided through the app, or the actions of any independent healthcare provider or pharmacy accessed through the platform.

07

Indemnification

Legal

You agree to indemnify and hold harmless Caremaxi from any claims, losses, liability, damages, or costs (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the app, or your infringement of any third-party rights, including medical negligence claims against independent practitioners.